August 23, 2016

10 golden tips on creating awesome and lasting custom chats!

This is a guest post by one of our moderators, @JasperForex. Thanks for sharing your insights!

Two years ago users got the ability to create custom public chat rooms to talk to each other and share ideas in real-time. There was clearly a need for it – over 210 rooms were created so far, some of which became very popular. To tidy up and structure the environment, we did a spring cleanup last March, where our moderation team methodically evaluated each and every one of them, trimming back the landscape to 46 viable, value-adding rooms. Since then, only members with upgraded plans can request new rooms, which are reviewed upon creation and periodically after. The collection of rooms has now grown to 55.

There are basically 5 types of custom rooms:

  1. Instrument Rooms, discussing tradable assets e.g. Gold Discussion or Oil (WTI / Brent)
  2. Strategy Rooms, discussing systems to achieve profitability e.g. Andrews Pitchfork Traders or Supply & Demand Trading
  3. Signature Rooms, where a specific member interacts with the community regarding his / her precise method and ideas e.g. nmike Divergence Trading Room or Key Hidden Levels
  4. Country / Language Rooms, where non-English speaking members can chat in their native language e.g. Romanian Traders or Brazilian Traders
  5. Topical Rooms, discussing trading or site related themes e.g. Pine Script Editor or Community Powered Technical Help

Unfortunately, about 80% of all created custom rooms turn out to be unviable. They either lack an audience, suffer from insufficient activity or wind up being abandoned. To increase the success rate and based on extensive experience reviewing and monitoring these rooms, our moderators have crafted 10 golden tips to creating awesome and lasting custom chats. The key driver behind these do’s and don’ts is the realization that any newly created room is competing for attention with 55 already established rooms with loyal visitors.

The tips below are from @JasperForex, a moderator on TradingView.

  1. Be inclusive! Go for a topic that’s compelling and relevant to a broad group of members. Narrowly defined rooms serving a niche audience often don’t make it.
  2. Be original! Search the existing chats before creating a new one, to avoid making a (near) duplicate.
  3. Be as clear as crystal! Give the room a clear and concise purpose and title. These are your rooms calling card and most members will ignore ambiguous rooms.
  4. Be an effective advocate! Share the link to the chat with your followers and bring it to the attention of those who may be interested in the topic.
  5. Be committed! Show commitment to the chatroom you created, by regularly spending time there to keep the conversation going. If the creator abandons a room, why would other visitors return? And remember: small talk and pleasantries are fine, but sharing ideas is what counts. That makes visitors return.
  6. Be established! We are not going to lie or sugarcoat it: it helps a lot if the creator has an established record of achievement with the TradingView community. Rooms created by new / little known members rarely make it.
  7. Know your role! Don’t create your own rules for the room and try to enforce them. You are its creator, not its moderator and making up well-meant but unofficial rules will only confuse others. The House Rules apply to all chats.
  8. Give before you get! Don’t create a chat only to ask others for their opinion. Give your own view first and let others respond to that. Merely asking others for their viewpoints wont jump-start a lasting conversation.
  9. Check your mindset! Don’t create a chat expecting to quickly gain followers or reputation from it. Successful, lasting rooms are created based on what they can do for the community, not on what they can do for their creator.
  10. Don’t overpromise! Manage expectations about what the chat will bring. Visitors will stay away if promises are not kept or expectations remain unfulfilled.

If you have an upgraded plan and are thinking about creating a new custom room, you can now take advantage of these tips to increase the chance of creating an awesome, long lasting chat. Who knows, maybe you will create something that eventually receives hundreds or even thousands of messages daily!