October 11, 2016

TradingView Social: Our Take on Comment Moderation

TradingView Social Series

This post is part of a series on how to make the most of the social piece on TradingView. Make sure you don’t miss any of them! We gave tips on creating awesome custom chats, explained how to gain exposure and build reputation, highlighted common user claims moderators can’t help with, warned about 5 things you should never do on TradingView, expanded on our strategy bias and explained the badges we use. Here is the latest topic!

Many authors will recognize this

After spending time and energy carefully preparing a trade idea, you give it a final glance, publish it and eagerly wait to see how it’s received. The first likes are coming in, which is always a good feeling. One of your loyal followers compliments you on another awesome idea. You nod toward your screen as you sip your coffee. Suddenly someone criticizes your view and argues you got it all wrong. You squint your eyes. He even questions your whole trading strategy! You swear under your breath as you read the comment again. It irritates you that someone publicly casts doubt on your analysis. This may confuse your followers or get out of hand so you decide to report the comment…

Reported comments are not always deleted

Our community posts 600+ comments daily and some ideas can get hundreds over time. Every month 60+ are reported by authors or their followers. Many reported comments are not deleted. This may surprise some, so let us explain. We love it when members are active and engaged, when they respond to ideas, agree with them, but also peer-review them, criticize them or argue an opposite view. This gives the community an extra choice. The public discussion of ideas provides worthwhile insights as long as it stays within the House Rules. But to some authors it brings anxiety to have their analysis publicly criticized. They may perceive a light-hearted remark as an insult or a probing question as an attack.

Why we are different than YouTube

As an author you can like, respond to, disregard or report a comment, in which case the mods decide whether to delete it. Please note that if you send false reports, you will be moderated yourself. We are often asked why the comment moderation is different than on YouTube where users can remove comments, block others and even disable all comments to their content. These features go against our philosophy of being an open platform where people can publish and criticize ideas freely. Even with good intention tools like on YouTube could be used to silence (constructive) criticism or alternate views, since most authors are biased toward their own analysis. So not having a different approach is not an oversight, it’s intentional.

We encourage civil dialogue

When our spam filter flags a comment as suspicious, it won’t be visible to others. It’s not deleted, but held for review by a mod, who will decide whether to allow it after vetting the content. We sometimes see authors create and propose their own rules on how people should respond to their ideas and who is allowed to and who isn’t. Please note that these are not official and can’t be enforced. We ask authors who reply to constructive feedback, to do so with civility and to stay on point. Give a detailed answer, you may thank the user for his/her view, or just agree to disagree, and move on. We plan to include comments in the Ignore feature, so you won’t have to see them from selected users but they will remain visible for others.

Keep creating, sharing, reviewing and commenting. It’s a great way to learn!

TradingView Founders and Moderators