August 12, 2016

TradingView Social: Top 7 User Claims Moderators Can’t Help With

Moderator – a person who spends a ton of time for free sifting through content, makes life better for most, is hated by some. Gets tons of respect from TradingView.

Any community needs moderation – just like we have laws, police and judges in real-life. Especially when it’s large and crazy-fast growing.

So, what’s a person gotta do to be a mod at TradingView?

    • Uphold the House Rules
    • Report bugs & consult on features
    • Review all published material to make sure it’s clean
    • Check on reports of inappropriate content
    • Evaluate public chat rooms
    • Manage disputes
    • Handle duplicate accounts
    • Answer questions and issues from members
    • Not get paid! This is entirely volunteer work to help the community be the best it can be

Ready, Set, Go!

1: “I have a paid plan, I can’t get banned! If I’m banned, I should get my money back.”

It’s basically like real-life (or at least like it should be) – if you pay $ that doesn’t mean you get separate rules.

A paid plan on TradingView gives you extra features, which you keep if you are banned from the social piece. There’s no difference if you are a free user or paid one in banning practice – democracy at its finest 🙂

2: “I just published an idea that I am not happy with. I will ask a moderator to delete it for me.”

Moderators cannot delete ideas. Keeping all ideas up is a policy we made at TradingView on purpose – to keep everyone honest with themselves and each other. Made an error? That’s fine! Something can be learned from it.

Mods can hide ideas only if they violate our publication guidelines, and NOT on request. Think about it. If ideas could be hidden on request, how can you be sure someone’s profile is a complete picture?

Transparency and accountability are two key elements that make TradingView a trustworthy community.

3: “There are some rules I don’t agree with, so I just won’t abide by those. And if I get moderated, I will explain the invalidity of those rules and tell the moderator to let me be.”

If you wish to discuss a rule, create a thread on GetSatisfaction. If there are many good and valid arguments, we may change it.

If you create a TradingView account you confirm that you’ll follow all existing rules. It’s your responsibility to know them and abide by them. There’s nothing too crazy, mostly just common sense. If you don’t agree – don’t use the social features.

4: “I am being moderated based on a rule that I did not know existed. That’s unfair because I wasn’t aware that what I did isn’t allowed.”

See point 3. It’s your responsibility to know the latest House Rules. Our advice is to regularly check for updates and to read the related blog posts.

5: “Moderators are overzealous in removing content. This hinders free exchange of opinions and ideas.”

All moderation actions are logged, counted, reported and analyzed on a monthly basis. Here are some Interesting statistics. In 2016, so far:

  • 0.3% of all chat messages were deleted
  • 0.5% of all idea comments were deleted
  • 0.8% of all published ideas were made invisible.

These stats clearly show that mods are not overzealous, over 99% of all content is left untouched.

6: “Moderators are just volunteers, they have no real authority. I don’t need to follow their guidance.”

Moderators are official TradingView reps. We trust their judgement equip them to deal with content issues and members who violate our guidelines.

They have full authority and all members should follow their guidance. Founders have daily contact on ongoing issues and are aware of what’s happening.

And yes, they are volunteers. They don’t get paid by us. At all. They definitely deserve a major thumbs up and tons of respect for the tremendous amount of time and effort they put in for the sake of everyone.

7: “If 2 members commit the exact same violation, then they should both be moderated the exact same way. Not doing so would be unfair.”

Not necessarily. Each situation is a little different – mods look at the violation and previous history to determine what’s fair. Each consecutive violation results in a longer ban.

So if 2 members commit the exact same violation, but one has a history of bad behavior, while the other has never been banned before, they will be moderated differently.

Hope we dispelled any misconceptions once and for all! Remember, moderators are volunteers who day-in-day-out do important work for all of us. They are driven by their enthusiasm and love for this site. It would not be the same place without them.

Thanks for staying with us!

TradingView Founders and Moderators