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Reviews from actual traders



What do you think about OKX?

Tell the community your thoughts.

Hi, sorry to hear the deposit was a hassle — thanks for the honest feedback. Happy to support if you could share more details.

Two things that should make this much faster next time:

Use Lightning instead of on-chain BTC. Electrum supports Lightning, and on OKX just choose BTC → Lightning network on the deposit screen — deposits arrive near-instantly, vs 30–60+ min for on-chain confirmations.
If sending on-chain, pick a higher fee in Electrum (the slider at send) — low fees are the main cause of long waits. You can track confirmation progress under Assets → Deposit history on OKX.

More detail here: okx.com/help/how-long-does-it-take-for-a-deposit-to-be-completed

I had a really frustrating issue with OKX initially that took me a couple months to resolve, but they did respond promptly and address my issue once I complained about it on here, so I am updating my review to reflect that. The issue was that my account had been put on hold after I had some struggles with deposits and transfers as a result of both my bank account's and OKX's security protocols, which I suppose I understand, as a new customer making several small trades in an attempt to test the waters with minimum risk could definitely be perceived as sketchy / flagged by automated security systems, I would assume. So, I do understand what happened, but it was infuriating to me nonetheless, especially since I was not able to get anywhere in terms of a resolution when attempting to deal with just the OKX customer service directly. I really had to figure out what the problem was myself and then be very vocal about it on thirty party review sites such as this in order to facilitate a solution... That said, my experience really does not speak to the function or quality of the OKX app itself from strictly a trading platform perspective. Fees not considered, I think it probably works just fine in that regard. I do not really have extensive experience with crypto trading, and I think that those who do understand it better would probably not encounter the same issues that I did. Finally, I should give OKX credit for the fact that they did come through with a pretty sweet sign-up bonus of almost $50 worth of Bitcoin. So, that was cool.

Hi, thank you for taking the time to update your review — genuinely appreciated.

You're right that this shouldn't have needed a public post to get resolved. The hold itself was our security systems doing their job on unusual first-week activity, but our support should have been able to explain and clear it for you directly — that's the part we've flagged internally.

Glad it's sorted and that the sign-up bonus landed. If anything comes up again, reach out to us and mention your previous ticket so it gets picked up with the full context.

— OKX team