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Hi, sorry to hear the deposit was a hassle — thanks for the honest feedback. Happy to support if you could share more details.
Two things that should make this much faster next time:
Use Lightning instead of on-chain BTC. Electrum supports Lightning, and on OKX just choose BTC → Lightning network on the deposit screen — deposits arrive near-instantly, vs 30–60+ min for on-chain confirmations.
If sending on-chain, pick a higher fee in Electrum (the slider at send) — low fees are the main cause of long waits. You can track confirmation progress under Assets → Deposit history on OKX.
More detail here: okx.com/help/how-long-does-it-take-for-a-deposit-to-be-completed
Hi, thank you for taking the time to update your review — genuinely appreciated.
You're right that this shouldn't have needed a public post to get resolved. The hold itself was our security systems doing their job on unusual first-week activity, but our support should have been able to explain and clear it for you directly — that's the part we've flagged internally.
Glad it's sorted and that the sign-up bonus landed. If anything comes up again, reach out to us and mention your previous ticket so it gets picked up with the full context.
— OKX team