Thank you for the review! We are glad to know that you enjoy our platform and have a positive experience with us, and our Support team will be thrilled to hear you are happy with their service. Your feedback is invaluable to us!
- The ThinkMarkets Team
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Client feedback is important to us, and we would like the opportunity to look into the concerns you’ve raised to better understand what may have occurred. We have already contacted you via direct message here to gather some additional details. When convenient, please check your inbox and respond so we can investigate this further. We look forward to hearing from you.
– The ThinkMarkets Team
Thank you for the thoughtful feedback! We are happy to know that our platform and processes are working smoothly for you. We are proud of our integration with TradingView and it's great to hear that you find value in it. We wish you continued success with your trades!
- The ThinkMarkets Team
Thank you for your review. We are sorry to hear about your experience, and we'd like to have the opportunity to investigate the issue you faced with our platform. We have reached out to you here in DMs to ask for more information, so when you have a moment, please check your inbox and let us know. We are looking forward to your response!
- The ThinkMarkets Team
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please note that, as a regulated broker, we are required to follow strict Anti-Money Laundering and withdrawal procedures. These measures are in place to protect both our clients and the integrity of the financial system. In some cases, this means we must return funds to the original source and request supporting documentation before releasing profits to a verified bank account held in the same name. We can confirm that once your document was submitted, our Finance team prioritized and processed the payment accordingly.
We appreciate your patience throughout this process and apologize for any inconvenience caused. If there is anything further we can assist you with, please don’t hesitate to contact us directly, we’re here to help.
-The ThinkMarkets Team
Thank you for the kind words! We are happy to learn that our TradingView integration works smoothly, and it's great to know that you are pleased with our service. We wish you continued success in your trading!
- The ThinkMarkets Team
We appreciate you taking the time to share your feedback. Please be assured that your case was reviewed very carefully. A detailed investigation was conducted on the account in question, including the positions referenced, and we fully considered the explanations provided regarding trade timing and execution behavior.
Following this review, the investigation determined that the trades were executed at prices outside of normal market conditions and in a manner that did not align with the trading rules and execution standards outlined in our Terms and Conditions, which apply consistently to all clients.
We value transparency and fairness, and we remain available should you require any further clarification regarding the review process.
- The ThinkMarkets Team
Thank you so much for sharing your experience! We're very pleased to hear that our agent was able to provide the support and reassurance you needed, we will make sure to forward your comment to him. We understand how important trust is, and we're so glad to have earned it. Your kind words mean a lot to us, and we're committed to being with you every step of the way. We wish you all the best with your trading!
- The ThinkMarkets Team
Thank you for sharing your experience. We’re sorry for any inconvenience this situation caused you. Our dedicated team worked on finding a fix as quickly as possible, and we are happy to share that the problem has been resolved, so the platform should be functioning normally.
Thank you for your patience while we worked to fix the issue. Your feedback is important to us as it helps us improve our service! If you notice anything irregular or need assistance, please contact our support team, we remain available and ready to help.
- The ThinkMarkets Team
Thank you so much for the review! We are glad to know that you enjoy our platform with the offered spreads, and our Support team will be thrilled to hear you are happy with their service. Your feedback is invaluable to us!
- The ThinkMarkets Team
See all reviews
Frequently asked questions
- Market order. It's a basic type designed to buy or sell an asset immediately at the next price available
- Limit order. Specifies the maximum (for buying) or minimum (for selling) price at which a trader is willing to execute a trade. It's only executed if the price reaches the preset level. There are buy and sell limit orders - they're set to buy/sell an asset at or below/above a certain price
- Stop order. Triggered when an asset moves above or below a certain price level, always executed in the direction that the price is moving. There are stop-loss orders (automatically closes a position at a certain level if the market moves against you) and (initiates a trade when the price breaks a certain level)
- Find the right asset using our screeners and heatmaps. Explore the stock market with the Stock Screener, track cryptocurrencies on the Crypto Coins Heatmap, and more tools to find in the main menu
- Analyze price movements on our Supercharts. Utilize multiple drawing tools, built-in indicators, and advanced features to gain deeper market insights
- Stay on top of market changes with the Economic Calendar and the latest news, helping you quickly adapt to shifting conditions
- Test your strategy in a risk-free environment with a Paper Trading account to see how it performs before committing real capital
- Choose a broker and start your trading journey with confidence once you have a clear strategy in place
It's always worth preparing for trades before actually executing them. On TradingView, you can do this with our Paper Trading functionality.
- Increased risk of losses, including exceeding initial investment
- Interest costs on borrowed funds
- Potential for margin calls requiring additional deposits
Make sure to analyze an asset thoroughly and test your strategy on a Paper Trading account to ensure you're ready to navigate these risks.
Understanding commission structures is essential for traders, as fees can impact overall profitability. Choosing a broker with competitive rates and transparent pricing ensures cost-effective trading.