alarm-clock-plusalarm-clockbasebracketsbug-reportcalendarchat-quotechat-searchchatconfigdatawindowdownloadeditfacebookfavoritegeargoogleplushelphotlistsleftlinklinkedinlockmessagesminusnotesnotificationsplus-bolderplusredorestoreright-stoprightsettings-gearsnapshotstocktwitsstrategytrading-connect twitterundouploadyahoo

Frequently Asked Questions

This is a list of questions you may have about our service. This list will be expanded as we get more frequently asked questions from our users. Feel free to make suggestions through the Feedback system.

How do I get support?

If you have any questions or problems with PRO accounts, please contact support@tradingview.com. We use a special service to take care of our feedback, called “GetSatisfaction”. It lets users report problems, request features, and comment on ideas suggested by other users. All support and decisions about improvements are based on this feedback service. Please use our direct contacts for commercial or partnership inquiries only, all support needs to go through the feedback system.

Can I cancel anytime? Is there a cancellation fee?

You can cancel your subscription at any time. If you cancel you will not be billed anymore, and the service will remain active for the time that is paid for. There's no cancellation fee.

Will pro exchanges also work on TradingView widget?

No. Those exchanges are only available on TradingView site and only for the user that purchased the exchanges.

Are you going to add more features?

PRO account features will be continuously added and improved. All existing PRO accounts will automatically get them with no extra charges.

How can I get official real-time data?

All official real-time and intraday data for exchanges — NASDAQ, NYSE, AMEX, OTC, CME, etc. — are available to be added on separately to your account. To add exchanges, you need to be a Pro, Pro Plus or a Pro Premium member. You can’t add exchanges while you are using trial version.

How can I pay for TradingView PRO?

PayPal handles the payment processing for us. Payment methods include all major credit cards and PayPal account. We guarantee you safe and secure online ordering.

What is your Refund Policy?

We do not provide refunds on orders because a FREE 1 month subscription of PRO Plus (no credit card required, no catches or hidden autobilling) is in your disposal to make a decision whether our  service suits you or not. All sales are final.

What does a 50% discount mean?

When you started free trial of PRO Plus, you can buy 12 months of service for only $179.40 If we divide $179.40 by 12, the monthly cost of ownership is $14.95, which is ~50% cheaper than paying $29.95/month on a month-to-month basis.

Why don't PRO Plus and Premium users have intraday index data?

Our subscriptions do not include intraday data for indexes because we do not provide it at the moment.

Why is Volume Profile empty on my chart?

Volume Profile only works for symbols that have Volume. Forex and index symbols don't have volumes, because they are not traded on any particular exchange.

Why aren’t the charts loading?

There may be different reasons:

  1. Check your WebSocket connection at websocketstest.com (we use websocket to stream data). When WebSocket is disconnected, you can't see the charts. You need to fix the WebSocket' connection on your side.
  2. Your antivirus may be causing issues. For example, Avast causes issues with HTTPS scanning. Here’s how to fix it.
  3. You are using an outdated browser version (IE < 9, FF < 8, Chrome < 15, Safari < 6). Please update your browser.
  4. You have malware "Superfish" installed on your computer. It is necessary to remove it.

What’s the difference between BATS data and data from other exchanges?

BATS is an electronic exchange that doesn’t charge per user fees for real-time data. The data is slightly different from the "official" data from other exchanges - it offers approximate volumes and fewer price updates.

Why do I still see BATS symbols after buying a Pro subscription?

All official real-time and intraday data for exchanges - NASDAQ, NYSE, AMEX, OTC, CME, etc - can be added separately to your account. Data subscriptions are NOT included in Pro, Pro Plus or Premium subscriptions. To add exchanges, you need to be a Pro, Pro Plus or a Pro Premium member. You can't add exchanges while you are using a trial version.

Why don’t I see any drawings on my charts?

  1. If there are no pictures on the drawings toolbar buttons, try clearing your cache. Here’s a convenient link to clear your cache quickly: www.refreshyourcache.com/en/home/
  2. The Drawings toolbar may be hidden. Click “Show/Hide drawings toolbar” button to check.

How can I delete a custom script?

Open the Script Editor and click the "Open" button. Hover the mouse cursor over the script's name and the Recycle Bin icon will appear. Click it to delete.

I am a Pro user but when I try to create more than 10 alerts I receive a message that I need to purchase Pro subscription. Why does it happen?

As a Pro user you have 10 alerts. Purchase the Pro Plus subscription and receive unlimited number of alerts.

How can I set up text message (SMS) alerts?

To get text message (SMS) alerts on your phone, you need to create a special e-mail address that forwards messages to your phone via your network (to save on charges). Here’s one list of free e-mail providers that do this for US and Canada - www.emailtextmessages.com. There may be other lists, just Google it. Enter the e-mail address you created in your Profile, "E-mail for SMS" field.

When an alert is triggered, the message is sent to the e-mail, and the e-mail service sends an SMS message to your phone.

How can I add more bitcoin exchanges?

We add the most popular exchanges at the request of the exchange itself. If you would like to see someone supported, recommend that they get in touch with us through founders@tradingview.com.

How much does real-time data from exchange “X” cost?

All currently available exchanges with current prices are here: www.tradingview.com/gopro/. We are working on adding new exchanges. Follow our blog, Twitter and site updates!

Payment and Cancellation of the Service

The Service is billed in advance. All billing is autorenewing, which means you will continue to get billed until you cancel your subscription. If you cancel the Service before the end of your current paid up period, your subscription will remain active until the next due date. Read more about it here.

How can I cancel the subscription?

If you want to stop recurring payments you need to cancel the corresponding subscription on the Billing tab in your profile. We don't issue any refunds. The service will be available until the end of the prepaid period.

How do I add a new indicator that’s not available by default?

  1. Search for it in the Public Script Library and click the Star to add to your favorites.
  2. Use the Pine Script to create this indicator.
  3. Ask someone on TradingView to help you write this indicator.

Is it possible to use TradingView charts with my own data?

Yes, you can try using our Stock Charting Library. This is a standalone application which can be downloaded, you can connect and use your own data there. You can read more about the Charting Library on this page.

I have some problems with the Charting Library. Where can I get help?

Please create a ticket in our GitHub issues tracker to contact developers. Use your GitHub account for which access to Charting Library repo was granted.