Sykes Enterprises, Inc. engages in the provision of multichannel demand generation and customer engagement services. The firm operates through the Americas and EMEA segments. The Americas segment is comprised of the United States, Canada, Latin America, Australia, and the Asia Pacific Rim. The EMEA segment includes Europe, the Middle East, and Africa. Its services include customer assistance, healthcare and roadside assistance, enterprise support, technical support, and outsourced corporate help desk. The company was founded by John H. Sykes in 1977 and is headquartered in Tampa, FL.