Medallia, Inc. engages in the provision of customer experience management software. Its products include surveys, CX profiles, CX journeys, action intelligence, and alerts and reporting. The firm also offers CX professionals, EX professionals, account management, contact centers, location-based operations, and research and insights solutions. It serves industries including automotive, financial services, healthcare, life sciences, nonprofit, retail, and telecommunications and media. The company was founded by Borge Hald and Amy Pressman in 2000 and is headquartered in San Francisco, CA.