Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
VERY GOOD COSTUMER SERVICE AND SOLVE ANY PROBLEM VERY FAST.
Thank you for your 5-star review. We work hard to meet expectations like yours, and we are delighted to hear how much value you find in our high-quality products and services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. Thanks for choosing City Index.
Thank you for your feedback. We strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. We hope to have the opportunity to resolve any issues you may have. Our support team has reached out to assist you. Alternatively, please contact our support team by phone, live chat or email at support.uk@cityindex.com
there are some glitches with the trade execution between TV & City Index
Thank you for your feedback. We work hard to provide the most accommodating and exceptional platforms for our clients. Could you please contact our support team with your trading account details so we can assist you further with your inquiry. We would like to help you with your issue, however we require more detail and clarification. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. For assistance, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com
Some margins way too high
Thank you for your review. We offer different leveraged accounts strictly based on regulation. A leveraged account allows you to trade with a margin of the funds deposited into your trading account. Margin requirement is the minimum amount of funds required to open a trade. It is based on the price of the pair at the time of entry, the pair itself, and volume being traded. As prices fluctuate, so does the margin requirement. Therefore, is it always best practice to leave an excess of funds than required to keep the position open. Please keep in mind that increased leverage increases risk. For assistance and further information we recommend contacting our support team by phone and press 9 to speak directly with a representative.
great broker. good pre and post trading tools for analysis.
