Awful support and their charts are waaay too often lagging (I dedicate more than a 100 mbps for just this one), the price action is behind the figures
UPDATE: IN MORE THAN A YEAR NO ANSWER, NO FIXING, NO NOTHING, SENDING ALL THE PROOF MEANS NOTHING TO THIS GUYS BUT THEN ONCE YOU GET ANGRY AS ANY HUMAN THAT IS BEING MOCKED AND RIPPED OFF THEN THEY ARE THE "POOR VICTIMS" AND START THREATENING YOU, VERY BRAVE FROM THESE USELESS FELLOWS HIDDING BEHIND A SCREEN WITH NO MONEY IN JEOPARDY, SUBSTRACTING MONEY FOR NO REASON WHEN IT IS NOT TIME, MISSCALCULATING THE RISK, ADDING MORE TO LOSSES AND TAKING FROM PROFITS, STILL LAGGING A LOT HAVING TO WAIT ALMOST THE FULL MINUTE FOR THE LAST CANDLE TO FIX IT SELF AND I HAVE PROOF OF ALL OF THAT, WHICH AGAIN, THEY DISREGARD JUST LIKE THAT TO KEEP PLAYING DUMB AND VICTIMS. ALSO THEY DON'T WANT TO GIVE YOU A COPY OF ALL CHATS AND TRANSACTIONS WHICH BY ANY LAW IN THE WESTERN WORLD THEY ARE OBLIGED TO KEEP AND SHARE WITH THE CUSTOMER AT ANY GIVEN TIME UPON REQUEST (YES GUYS, I KNOW SOMETHING ABOUT LAW TOO AND NO CONTRACT IS ABOVE THE LAW) WHICH I DID ALREADY, MORE THAN 3 HOURS SINCE AND NO ANSWER AT ALL, I KEEP MY PROOF OF THIS TOO AND THE MANAGERS... OH! THEY NEVER HAVE THE COURAGE TO STEP IN AND SHOW UP! BUT WE ARE THE BAD GUYS, WE CUSTOMERS WHO PAY YOUR SALARY ARE THE ONES DISRESPECTING YOU, OH POOR YOU, ONE CANNOT BE CLEARER IN A QUESTION AND YET I HAVE TO CLARIFY MYSELF MORE? WHAT A MOCKERY!
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Strong customer support and availability ❤️
You could not trade most of the US equities, really disappointing.
Thank you for taking your time to rate us. There are multiple reasons why some markets may be unavailable, could you please reach out to us directly at helpdesk@capital.com and provide more details so we could investigate the matter? Regards.
Did not let me trade the s&p 500
Thank you for taking your time to rate us. Could you please reach out to us directly at helpdesk@capital.com so we could investigate what issue you faced while trying to open a position? Regards.
The mobile platform is super cool, multiple channels to reach support as well. Hoping they'll one day offer Raw account, that would be a game changer.
some stocks are cannot trade here.
We are sorry to hear about your experience with us. Could you please reach out to us at feedback@capital.com and let us know on what instruments you would like to see?
