De-syncs with tradingview and balance continues to fluctuate while price continues to move. Not allowed to update, modify or cancel open/active trades here on trading view or on OKX's exchange. Left to feel helpless even after refreshing webpage. Massive headache to deal with.
We apologize for the issues. To investigate the fluctuations promptly, please share your UID and, ideally, a screen recording of the issue. Also, you could open a ticket here: okx.com/help and share the ticket number with us to help escalating. Screen recording can be shared on telegram here: @katxrgo_OKX
Simple and quick onboarding process. Don't have to constantly log in. Lots of assets tradeable. Easy to connect wallet and convert crypto to stablecoins. Integrated nicely with Trading View.
I can’t even deposit money into this okx account.
We apologize for any inconvenience. Depositing funds with OKX is quite straightforward. Please check this step-by-step guide for assistance: okx.com/en-eu/help/how-do-i-make-a-deposit-web
Please let us know which exact issue you encounter after reviewing the guide.
cant do trades sometimes
We apologize for the issue you are facing. To assist you correctly, could you please be more specific about the nature of the inability to trade?
Please refer to the appropriate guide based on your method:
Direct Trading: youtube.com/watch?v=yvY4PooV-eM&t=18
Trading via TradingView on OKX: okx.com/en-eu/help/how-to-trade-with-okx-on-tradingview
Please let us know which specific error you encounter when attempting to trade.
Absolute SCAMMERS, made a deposit and then when i tried to withdraw they said funds locked for a month, now funds are finally unlocked today and as soon as i try to withdraw them they lock them again, dont use them unless you NEVER want to withdraw
We sincerely apologize for the inconvenience you have experienced. To help us investigate this for you promptly, could you please provide your ticket number and User ID (UID)? You can either edit your review to include these details, or we would be happy to reach out to you via private message to assist further
OKX is good, unfortunately it is not possible to place (like in many trading services) a order at a fix point and wait that the market access.
Thank you for bringing this to our attention. We apologize for the inconvenience and would appreciate it if you could provide additional details so we can assist you right away.
Nontradeable symbol gets in the way with a lot of the crypto I look at. most likely moving to a different broker due to this.
apologies for the inconvenience. Would you mind providing further details regarding your issue? We are eager to address it promptly.
you can only trade bitcoin and need to legit put ur whole ssn in
We apologize for the inconvenience. Our standard procedure, as per local regulations, is to collect only the last four digits. Full SSN and supporting documents are required only after multiple failed attempts. Are there any concerns with this process? Please provide your support ticket number or UID, and we will look into your case more closely.
sometimes the order is closed but there still a position left in trading view that cant remove.
Sorry for the inconvenience! Could you please share your UID and Order ID? We're happy to help resolve this quickly.
No Futures trading for European individuals as of 2025.
We sincerely apologize for any inconvenience you're experiencing. As the first crypto exchange to secure a MiCA license, our current focus is exclusively on spot trading. We're actively working to introduce derivative trading very soon.
Our goal is to make our full suite of products available to EEA citizens in a timely manner. Rest assured, our top priority and guiding principle is to comply with all jurisdictional regulations as we expand our offerings.
Very frustrating. For example, the charts for btcusd, pepusd have a lot of gaps between candlesticks for 5m, 30m, 1hr...etc. Difficult to read the chart and apply indicators. I have to use charts from other brokers to analyze.
Submitting orders should be simple - be able to buy and sell and set TP/SL on a single market order. Instead it's frustrating and have to create/modify multiple orders.
Apologies for the inconvenience. To address this properly, we need more details on the issue. We suspect it relates to front-end settings on the TV side. Please send a message to @katxrgo to communicate in real time