To fully understand and assist with your issue, please contact us with your account details via LiveChat or email us at cs@easymarkets.com.
Please be advised that the charts on Tradingview display only the midrate, which may be why you are not seeing your SL/TP activated exactly at the charted price when you expect. Additionally, the Guaranteed Stop Loss feature is only available when opening trades directly on our proprietary platform at easymarkets.com and is not accessible through Tradingview.
We look forward to your contact so we can help resolve this matter promptly.