Serviceware SE engages in the provision of software solutions for the digitalization and automation of service processes. It offers an integrated and modular Enterprise Service Management (ESM) platform, which includes the proprietary software solutions helpLine, anafee, Careware, SABIO, and cubus outperform. The company was founded by Dirk Karsten Martin and Harald Popp in 1998 and is headquartered in Idstein, Germany.