Roll over fees are ridiculous. 34% I paid this month?
Thank you for your feedback. We understand your concerns regarding the rollover fees. Rollover rates, also known as swap rates, are influenced by various factors beyond our direct control, including the interest rate differentials set by central banks and the rates provided by our liquidity providers. These rates can fluctuate based on market conditions and economic events.
Any client holding an open position at the end of the trading day (5PM EST) will be credited or debited rollover. To avoid rollover, you can close your position before 5PM EST and the debit/credit would not apply. At FXCM, we strive to offer competitive rates, we recommend monitoring the rates regularly and considering them when planning your trading strategy. Please reach us via email or live chat or let us know the most suitable time to get a call from your account manager.
Best regards,
FXCM Support Team
Feras Eid is an incredibly talented individual with a remarkable work ethic. Their dedication and passion are evident in everything they do. Feras consistently goes above and beyond to deliver exceptional results. Their attention to detail and innovative thinking make them a valuable asset to any team or project. Feras is not only highly skilled, but also a pleasure to work with. Their positive attitude and collaborative nature make them a great team player. Overall, Feras Eid is a true professional who consistently exceeds expectations.
Thank you for taking the time to share your feedback and for your kind words about Feras Eid. Providing exceptional service is our top priority, and we're delighted to hear that he has been helpful and professional. If you ever need assistance or have any questions as you continue your trading journey with us, please don't hesitate to reach out. We're here to support you every step of the way.
You're doing great job Feras!
Thank you for the positive feedback, we are happy to hear that you are pleased of the service. We aim to provide quick and efficient service and processing.
If you have further inquiries or needs do not hesitate to reach out again via email, chat or phone. https://www.fxcm.com/markets/help/
Un service client de qualité, offrant des réponses claires et détaillées, une assistance rapide et efficace et à l'écoute des besoins. Leur engagement à résoudre les problèmes avec courtoisie et professionnalisme est particulièrement appréciable grâce aux qualités et au professionnalisme de Feras !
Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec nous, en particulier avec Feras. Nous ne manquerons pas de lui transmettre vos compliments. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
Un service client exemplaire et très réactif grâce aux qualités et au professionnalisme de Feras !
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes heureux d'apprendre que vous avez été satisfait de l'assistance fournie par Feras. Si vous avez besoin d'aide, n'hésitez pas à nous en faire part. Nous nous engageons à fournir un excellent service à tous nos clients.
Doing a fine job
Hello,
Thank you for taking the time to rate us. We're pleased to learn that you are enjoying our services. We take our customer satisfaction seriously as it is our main goal. Therefore, we would like to know more about the features you'd like us to improve to get your 5 starts rating.
Please reach us via email or live chat or let us know the most suitable time to get a call from your account manager.
Best regards,
FXCM Team.
