Avoid if you are a day trader. Consistently loses connection and often over an hour before you can get re-connected (especially during London open). Frequent data issues, always seemingly at swing high/lows. Customer Service present in name only, don't expect an actual answer to any questions, or explanation as to why these data and connection problems persist. Currently looking for a new broker after 4 months of torture (why did I wait so long!?!?!?!)
Hello, We're sorry to hear about your frustrating experience. We apologize for any inconvenience caused. Your feedback is important to us, and we are committed to improving our services. Please contact our support team directly with your details so we can investigate these issues further and assist you more effectively. Thank you for bringing this to our attention.
Best regards,
FXOpen
again cannot login since 1 hour / Really i dont know what happening with your company . New york session opening and me disconnected and cannot loggin back . Pls , advise
Hello, thank you for your feedback. We're sorry to hear it. Our team has confirmed that there are no issues on our side. We would like the opportunity to investigate this case further. Please could you contact us at tradingview@fxopen.com or via live chat support providing us with your details (email or account number)? We’ll work with you to resolve any issues as quickly as possible. We appreciate your understanding.
Best regards,
FXOpen
after placing a order, the panel inforamtion is missing... only comes after they manipulate the results... when i ask about this problem... now i have to send e-mails because the agent cant resolve the problem.
Next this is when you in profits and you move your SL positively leaving you with a win win either way and your Stop is hit... you dont profit anything buy pay for hidden charges... meanwhile they changing the results so it looks like you lost the trade.
Hello, thank you for bringing this matter to our attention. We deeply apologize for the inconvenience you've experienced with the panel information missing and the challenges in resolving the issue promptly. Rest assured, we take these concerns seriously, and we're actively working to address them to improve our service reliability and transparency. Unfortunately this was a technical issue that was identified and resolved very quickly. Thank you for your patience and understanding.
Best regards,
FXOpen
Unavailable at the moment...
A reliable brokerage firm, with whom I have been trading for several years, stands out for its solidity and trustworthiness. Low trading costs and dependable customer support are its hallmarks. Additionally, the TickTrader platform offers a wide variety of financial instruments, making it a particularly robust option.
Hello. Thank you for your glowing review! We truly appreciate your continued trust and loyalty over the years. Providing reliability and trustworthiness is at the core of our values, and we're delighted to hear that you've found us to be solid and dependable.
We're thrilled that you've also found our TickTrader platform to be robust, offering a wide variety of financial instruments. We're constantly striving to enhance our platform to meet the evolving needs of our traders, and your feedback reinforces our commitment to providing an outstanding trading experience.
Thank you once again for your kind words and for choosing us as your brokerage firm. We look forward to continuing to serve you and meeting your trading needs for many years to come.
Best regards,
FXOpen
