Slow, spread is high, keeps logging me out (phone app) - don’t like it
Dear newbie_wannabe, we’re sorry to hear about your experience. Your feedback is important, and we’ll review the app performance and spreads to see how improvements can be made. Could you please provide us with more detailed information about your request so we can assist you further? We remain at your full disposal.
excelente broker, excelente plataforma, super confiables y la atencion al cliente es excepcional sobre todo la de juan sebas velandia. lo recomiendo ampliamente
Very reliable brokage with good leverage , tight spreads and offers good bid and ask price with good pips and it offers good services and is the most recommended broker ever
Dear Trader, Thank you for taking the time to share your experience! We're thrilled to hear that you find our brokerage reliable and that you're satisfied with our leverage, tight spreads, and competitive pricing. It's great to know that our services have met your expectations and that you'd recommend us so highly. Your support and trust mean a lot to us. We remain at your full disposal.
Lots of technical problems with their connection to trading view, have seen a few losses because of that
Thank you for your feedback. We're sorry to hear about the technical issues you experienced when connecting to TradingView. We understand how frustrating this can be. To better assist you and investigate what happened, we’d really appreciate it if you could reach out to us directly so we can locate your account and look into the specific incidents. This will allow us to provide a more accurate explanation and, where possible, make things right.
We’re fully committed to improving our platform integration and client experience. Your insights are extremely valuable in helping us do that. Please don’t hesitate to contact us at admin@fxcm.com, and we’ll prioritise your case.
We hope to have the opportunity to resolve this for you, and if your concerns are addressed, we’d truly appreciate it if you would consider updating your review.
Thank you again for bringing this to our attention.
We’re fully committed to improving our platform integration and client experience. Your insights are extremely valuable in helping us do that. Please don’t hesitate to contact us at admin@fxcm.com, and we’ll prioritise your case.
We hope to have the opportunity to resolve this for you, and if your concerns are addressed, we’d truly appreciate it if you would consider updating your review.
Thank you again for bringing this to our attention.
Great broker. i have recently opened an account. Its all good except some wide slippage.
Dear omidsaadati2011,
Thank you for your feedback and for choosing us as your broker!
We're glad to hear that your overall experience has been positive so far.
We understand your concern about slippage—market conditions like volatility and liquidity can sometimes affect execution.
That said, we’re constantly working to optimize trade performance and improve your experience.
If you ever have specific instances you'd like us to review, our support team is here to help.
Regards,
FXCM Support Team
Thank you for your feedback and for choosing us as your broker!
We're glad to hear that your overall experience has been positive so far.
We understand your concern about slippage—market conditions like volatility and liquidity can sometimes affect execution.
That said, we’re constantly working to optimize trade performance and improve your experience.
If you ever have specific instances you'd like us to review, our support team is here to help.
Regards,
FXCM Support Team
