PRESSR: Ajman Bank collaborates with Accenture to accelerate digital transformation and enhance customer-centricity

Ajman, UAE – Ajman Bank has engaged Accenture ACN to support the next phase of its digital transformation journey. The collaboration underscores the Bank’s commitment to enhancing technology capabilities and elevating customer experience through innovation and data-driven strategy. Under this initiative, Ajman Bank and Accenture will explore and implement innovative solutions designed to strengthen the Bank’s digital readiness and operational agility within a rapidly evolving financial landscape.

The agreement was signed by Mr. Salem Al Shamsi, Chief Operating Officer at Ajman, and Luca Bianconi, Accenture’s Financial Services Lead in the Middle East, in the presence of senior representatives from both organizations.

Salem Al Shamsi, Chief Operating Officer at Ajman Bank said: “This collaboration with Accenture marks a pivotal chapter in our digital-transformation journey. By combining global expertise with our deep understanding of local market dynamics, we are reinforcing our commitment to delivering banking experiences defined by speed, service, and specialization. Our goal is to enhance technology, human capital, and customer-centric innovation in a manner that complements Ajman Bank’s Islamic financial principles while positioning us for sustainable, future-focused growth”.

Luca Bianconi, Accenture’s Financial Services Lead in the Middle East, commented: “Accenture is dedicated to combining technology with human ingenuity to deliver tangible improvements. We leveraged our high-performance capability framework to assess Ajman Bank’s digital maturity and provide tailored recommendations. By revamping the Bank’s digital identity and bolstering its consumer-banking components, we aim to strengthen its ability to compete with leading institutions, including emerging fintech companies”.

As a dynamic and growing institution in the UAE banking landscape, Ajman Bank is committed to rapidly advancing its IT strategy and revitalizing its digital roadmap. Accenture has collaborated closely with the Bank’s IT department to identify critical gaps, define target-state blueprints and operating models, and recommend strategic improvements — including a comprehensive review of the core-banking-system upgrade to ensure a successful go-live.

Accenture’s analysis will serve as the foundation for Ajman Bank’s digital-transformation blueprint, designed to improve technology alignment and future readiness, enhance IT operational efficiency, optimize costs, and mitigate risks in core-banking transformation.

The engagement also encompasses the delivery of Ajman Bank’s overarching digital strategy and roadmap. Accenture reviewed the Bank’s digital-business architecture, user experience, technology architecture, and digital-delivery operating model, culminating in a detailed implementation roadmap. This project is set to accelerate Ajman Bank’s time-to-market with cutting-edge solutions, fostering a customer-centric core and a scalable, future-proof architecture. It will also empower the Bank to target new-market growth and enhance its ability to stand out with innovative solutions, while strategically positioning future investments for evolving digital and technology upgrades.

About Ajman Bank

Ajman Bank is an Islamic bank with an ambitious vision based on values ​​of integrity, trust and transparency seeks to provide a wide range of Sharia-compliant and high-quality banking services to customers from individuals, companies and government institutions across the UAE. It is also keen to be updated with the latest technology that will ensure customers a distinctive experimental banking with the revival of human touch that is lost in the modern era of banking application.

Ajman Bank is headquartered in Ajman and enjoys the strong support of the Government of Ajman and is a key pillar in the emirate's economic development strategy. The bank continues its tireless efforts to establish a prominent position in the banking sector as a sustainable Islamic banking institution, with an emphasis on the need to achieve an optimal balance in the community and caring staff, in order to provide real value for shareholders and customers alike. For more information visit http://www.ajmanbank.ae

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.

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