Reviews from actual traders
We apologize for the inconvenience you've experienced with our connection times. Your feedback is important to us, and we're committed to improving your experience. We're currently working on optimizing our systems to reduce connection times and ensure smoother access for all our clients. Please provide more information on where you are experiencing those issues. Additionally we will reach out to you personally to assist.
Thank you for your patience, and please feel free to reach out if you need any further assistance.
Great
Very good broker app
Hola buenos días a todos, me ha parecido excelente la atención de Andrés Rivera como asesor de FXCM, excelente trabajo! Me encanta Tradingview!
stop harassing me with rating requests
We would never intend to push in any way, all client feedback is valued striving to improve our services at all times.
Could you please clarify or provide more details, which rating request are you not happy about? Also, we were not able to find any account with your username so please let us know if you have an account with us so we can reach out additionally.
Apologies for any inconvenient caused, we would be glad to hear back from you.
Máxima calificación al Sr. Juan Velandia. Educado, paciente, domina la materia, Se explica muy bien. Abierto a la retroalimentación.
Pienso seguir conociendo y utilizando la plataforma de comercio Tradu. Por lo que seguiré consultado sus conocimiento.
Les deseo mucho éxito.
Y gracias
Gran broker, con excelente atención al cliente.
Quiero destacar a mi asesor, Juan Velandia, siempre atento a mis consultas.
Gracias!
Tight spread and able to leave orders open over several days for swing trades. Also can place orders late at night (UK) and functions acceptably while Integrating well with trading view.
GREAT
My deposited amount $50 not receive in my account even after 14 days. After so many attempt to customer service/ support through email, i did not get any reply from FXCM. Truly disappointed.
We're genuinely sorry for the inconvenience you've faced regarding your deposit. Your experience does not reflect the standard of service we aim to provide.
Please accept our apologies for the delay in resolving this matter. We understand the frustration it has caused and are committed to addressing it promptly. As you well know we've escalated your issue further and it was resolved at the time. Thank you for bringing this to our attention, and we appreciate your patience.
Excellent
Pretty fast order placements, and very low commission!
Excelente broker y Excelente soporte con el Assesor (ANDRES Rivera)
Good
very good broker
Soporte muy bueno, para mi cuenta real el asesor juan rey ayudo a conectarla ya que habia perdido mis credenciales....
With support from account manager Feras, it was much easier and more clear onboarding. Support with documents needed and account activation in just 2 days. Recommended
Thank you for the positive feedback, we are happy to hear that you are pleased of the service. We aim to provide quick and efficient service and processing.
If you have further inquiries or needs do not hesitate to reach out again via email, chat or phone. https://www.fxcm.com/markets/help/
