I paid for a plan, but my account has not been upgraded. How do I contact Support?

  1. Make sure you are logged into the account for which you were charged. Perhaps you inadvertently created another, free account that you are currently logged into. If this is what causes the issue, then simply log into the correct account to enjoy the paid features. Please note that if the system spots an upgraded account, which we think is yours, we will let you know via a pop-up message.
  2. If you don't know the name / email of your paid account, then please fill out the payment search form. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our manager will contact you by the mail you specify in the form and help you to find the paid account.

In case you do not have any account with us, please check here.